Practice Rules De Fysiotherapeut Pijnacker-Zuid

To ensure treatments are as efficient and pleasant as possible, we would like to provide you with the following information in advance.

Physiotherapy House Rules

1. Please be so kind as to cancel your appointment in a timely manner if you are unable to attend. As we work with pre-scheduled appointments, this allows us to schedule another client. If you cancel at least 24 hours in advance, the reserved time will not be charged.
2. You are requested to bring your own towel or bath towel. Furthermore, we expect you as a patient/client to observe personal hygiene rules and ensure proper body care.
3. Costs incurred for physiotherapy treatments that cannot be recovered from your insurance for any reason will be charged to you.
4. You are invited to give your opinion on all matters concerning your treatment. We are open to constructive criticism with the aim of achieving an even better and more efficient method of treatment. At the end of the treatment process, you will be invited via email to complete a patient satisfaction survey. We also periodically send data for research to Nivel healthcare registrations and for data collection for the Physiotherapy Quality Mark. This directly helps in the constant improvement of physiotherapy care. If you object, you can inform your physiotherapist.
5. We ask you to inform us of any changes in insurance and/or personal details.
6. De Fysiotherapeut Pijnacker-Zuid supervises physiotherapy interns. If you do not wish to be treated by an intern, you can inform your physiotherapist.
7. If you are not satisfied or have a complaint about the treatment by your physiotherapist or one of the other staff members, you can report this to your physiotherapist or our complaints officer Wendy Tavenier. Your complaint will be handled in accordance with the Healthcare Quality, Complaints and Disputes Act (Wkkgz).
8. If you still wish to file a complaint, you can do so on the website https://www.keurmerkfysiotherapie.nl/patient
9. You are responsible for a do-not-resuscitate declaration. If resuscitation is necessary, we are obliged to do so in all cases unless you visibly wear a do-not-resuscitate declaration on your body.

Privacy Regulations
To provide the best possible treatment, your physiotherapist keeps a record of your medical and administrative data. The General Data Protection Regulation (GDPR) applies to this registration. This law contains rules regarding the purpose of the registration, the nature of the data recorded, data management, persons who have access to the data, and the patient’s right to access. All these matters are set out in a privacy statement. The practice has published a privacy statement on its website to inform you about your rights and our obligations under the General Data Protection Regulation (GDPR) and the Medical Treatment Agreement Act (WGBO).

General Liability
We are not liable for lost or damaged property of the client. It also applies that the client receives treatment solely and exclusively at their own risk. Costs of any injury or accident are entirely borne by the client, unless the damage is caused by gross negligence or intent of De Fysiotherapeut Pijnacker-Zuid.

Payment Terms
These payment terms are inextricably linked to the treatment agreement between you as a patient/client and the physiotherapist.

Appointments must be canceled 24 hours in advance. Appointments that are not canceled or canceled too late will be charged.

Payment is made in cash/by card on the day of treatment unless you have arranged a payment plan with your physiotherapist. Payment for physiotherapy services is then due within thirty days of the invoice date. After this period expires, default occurs and the physiotherapist is free to take collection measures without further notice of default. In addition to the invoice, statutory interest will also be claimed.

All costs associated with the collection of invoiced amounts, including extrajudicial costs, are borne by the patient/client.

We assume that you can agree with this usual way of working for us and hope for a pleasant cooperation with you.